Privacy Policy

We at Malvern Bitters Ltd ('we', 'our', 'us', or 'Malvern Bitters') are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@malvernbitters.ink

1. OUR CONTACT INFORMATION

If you have any questions or comments about this Privacy Policy, these can be directed to our Data Protection Officer ('DPO') at info@malvernbitters.ink or by writing to us directly at Malvern Bitters (address supplied at the bottom of this page).

2. HOW WE ARE PROVIDED WITH INFORMATION

• When you purchase any of our products through our website, we will obtain a record of your contact details and address information, though it should be noted we will not have any record of your banking information as we use third party services to process payments. Please note our Privacy Policy does not extend to any third party websites.
• When you contact us via telephone, email, or through our website.
• Due to the nature of the products we manufacture we may legally request additional information from you as we have a legal obligation to verify age and identity where applicable.

3. THE INFORMATION WE ARE PROVIDED

• We only record data which you have chosen to give us and do not actively collect data. 
• When you purchase goods via our website, we will automatically have a record of your name, email, contact telephone number, billing address and delivery address.

4. USE OF YOUR INFORMATION

• We shall only process information we are given about you should there be a reason to do so and it is permitted within data protection law.
• We will have a legal basis for processing your data if we need to use your information to provide you with a service you have directly requested or purchased from us.
• We will only send you information that you have requested, after you have provided consent to receive correspondence through our mailing lists.
• We may contact you to notify you of any service related changes that may affect your usage of our website and/or products.

5. HOW LONG WE KEEP RECORD OF YOUR INFORMATION

• We will not retain your information for any longer than we think is necessary taking into account a range of factors. In most cases it will be held indefinitely to cover all contractual and legal obligations, and as evidence in the unlikely event of a dispute.
• Should you wish to request deletion of any information we hold on you, and full details of how we will do so, please contact our DPO at the details provided above.
• The length of time may be liable to change dependent on guidance provided by data protection authorities as GDPR enforcement.

6. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some sections of our website may become inaccessible or not function properly.

7 . DISCLOSURE OF YOUR INFORMATION

• We will not share your information with any party unless legally required to do so by relevant authorities.
• We will only share your information internally to provide you with a product or service you have requested from our team.

8. SECURITY

• We adopt robust technologies and policies to ensure the personal information we hold about you is securely protected on our website and email provider’s services.
• Unfortunately the transmission of information on the internet is not always secure though we can promise you we will take all relevant steps to ensure your information is safeguarded, and will immediately notify you in the unlikely event of a data breach.

9. YOUR RIGHTS

Under GDPR, you have a number of rights detailed below concerning the data we hold about you. If you wish to exercise these rights please contact our DPO using the contact details provided above. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence within the EU.

• The right to be informed. You have the right to be provided with transparent and easily understandable information about how we use your information and your rights. This is the reason we have created this Privacy Policy.  
• The right of access. If we are processing your information following a transaction initiated by you, you have the right to obtain access to your information. This is so you’re aware and can check that we’re using your information in accordance with data protection law. You can do this by writing to us on the email address above.
• The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. Likewise you can request that we rectify any errors in personal information that we hold by writing to us on the email address above.
• The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. Please note this is not a general right to erasure and that legal exceptions do exist.
• The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We may need to keep details of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
• The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing, for example, receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities.
• The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
• The right to withdraw consent. As we rely on your consent for processing your data, if you have given your consent to anything we do with your personal information you have the right to withdraw this consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).

10. CONSENT

By disclosing your personal information to us, you indicate your consent to the collection, storage, processing and usage of your personal information by Malvern Bitters Ltd, as laid out in this Privacy Policy.

11. CHANGES TO THIS PRIVACY POLICY NOTICE

Any changes to our Privacy Policy Notice will be posted directly to this website and, if you have signed up to our mailing list, we will notify you of any changes by email.